TECHNICAL SUPPORT: SERVICING & MAINTAINING EQUIPMENT
No matter the issue, AST is ready to meet your every need. AST offers:
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• System Rebuilds
• Installation
• Training
• Troubleshooting Support
Our customer service group can be contacted by the following means:
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Before you call, please check the following (if applicable to your equipment):
- Remove the disposable static mixer
- Verify that the equipment was receiving the proper amount of air pressure and/or electricity dependent upon the model
- Check material levels in tanks and for debris
- Verify the equipment is dispensing at the correct ratio by performing a ratio check
- Identify any possible material blockages at the check valves, dispenser and hoses
- Have the serial number of the machine (which is located in the operating manual and on the name plate) available to offer the customer support representative for quicker service
- Please note that each of AST's machines are specifically set up for the material which was detailed in the Material Application Data Sheet (MADS). Before changing to a different material, please consult AST.
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